FAQs

Do you accept returns? 

We only accept returns on items that have not been made to order e.g t-shirts, bags etc. Items have to be returned in a resalable condition. 

What does made to order mean?
Made to Order means once you’ve ordered your clothes we make your order.
Taking orders on a made to order basis allows us to keep our costs low as we are an independently owned business as well as being able to make pieces for all sizes. 

How are you sustainable? 
Our clothes are made in our London based studio and we try to use all our leftover fabric to make one off pieces. Our packaging is 75% recyclable we are pushing for 100% environmentally friendly packaging. 

Where are my clothes made, and who by? 
Your clothes are made my Missy, owner and founder of Misemi, in the Misemi Studio in London. 

Where’s my order? 
All our orders are sent with Royail Mail Signed For. Any problems please contact us at info@misemi.co.uk

Do you have a size guide? 
Link - 

Do you take custom orders? 
At the moment we only take custom orders on our up-cycled joggers. 

The piece that I want is out of stock?
A majority of our pieces are made in limited quantities. Please email info@misemi.co.uk to see if the garment you want will be restocked. 

Why pre-order can I not just have the item now? 
As we are an independent brand, doing a pre-orders allows us to see the exact quantity of fabric needed to keep costs low and avoid fabric wastage.